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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) extend with a standard or custom service contract
B) propose Accidental Damage Protection
C) protect new hardware with different HP Services
D) extend with Post-Warranty Care Pack

2. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) get installation training to help the customer stay involved in each step of the process
B) provide customers with return packaging in case they decide to exchange products
C) optimize the customer's IT resources with expert deployment
D) achieve global consistency in the installation and setup of devices
E) get expert supervision while the IT team installs the new devices to ensure it is done correctly

3. How do HP Services help customers save money and simplify processes? (Select two.)

A) They provide free delivery.
B) They limit unexpected costs.
C) They cover in-warranty devices from non-HP brands.
D) They cover 80% of out-of-warranty repairs.
E) They enable customers to concentrate on core business activities.

4. Which benefits are included in HP Services value proposition for the channel partners?

A) Build customer relationships; Maximize profitability; Reward growth
B) Extend market reach; Grow profits; Gain recognition
C) Extend market reach; Maximize profitability; Strengthen customer relationships
D) Build revenue; Differentiate yourself; Sell more

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