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HP HP2-I57 Exam Syllabus Topics:

Section	Weight	Objectives
Solution Design & Value Proposition	25%	- Sustainability and device extension value - Matching services to customer needs - Total cost of ownership benefits - Assessing customer IT environment
Service Delivery & Operational Knowledge	20%	- Service level agreements and governance - Monitoring and support capabilities - Deployment process overview
HP Lifecycle Services Portfolio	30%	- Configuration and deployment services - Hardware support and warranty extensions - Device lifecycle management phases - Active Care and premium support offerings
Advanced Sales & Consultative Selling Skills	25%	- Customer engagement strategies - Positioning lifecycle services as solutions - Identifying business pain points

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A) HP Device Life Extension can be sold as a stand-alone service.
B) HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
C) HP Device Life Extension supports sustainability RFP requests.
D) HP Device Life Extension always comes with Accidental Damage Protection.

2. A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A) OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
B) HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
C) HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
D) HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires

3. Match the HP Active Care journey with the responsive party for each required action.