Oracle Fusion Service 2026 Implementation Professional - 1Z0-1064-26

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Delete a Service Request.
B) Add a message to a Service Request.
C) Chat with an Agent about a Service Request.
D) Create a Service Request.
E) View and edit attachments to a Service Request.

2. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Category, Severity
B) Title
C) Title, Category, Severity, Status
D) Title, Status, Problem Description
E) Title, Status

3. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the users of the roles who have the "delete activities" access.
B) Remove the "delete activities" button from all pages used by the users who have this access.
C) Remove the "delete activities" role from all the users who have this role.
D) Remove the "delete activities" privilege from all the roles for users who have this access.

4. Which two keyboard shortcuts can be modified?

A) Cancel
B) OK
C) Save and Close
D) Save and Continue
E) Create Service Request

5. Which four actions does the REST API for Service Requests (SRs) allow?

A) Delete SR by SR number
B) Update SR milestone
C) Delete SR by SR title
D) Create SR
E) Update SR assignee

Solutions: