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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Managing and Extending Service Requests | - Application Composer extensions
|
| Work Assignment and Routing | - Queues and assignment rules
|
| Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Data Migration and Integration | - Data import/export
|
| Digital Customer Service and Chat | - Chatbot and automation
|
| Customer Entitlements and Action Plans | - Action Plans
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Redwood UX and AI Features | - AI capabilities
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Delete a Service Request.
- B. Add a message to a Service Request.
- C. Chat with an Agent about a Service Request.
- D. Create a Service Request.
- E. View and edit attachments to a Service Request.
Correct Answer: A,C,D,E 🗳️
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
- A. Title, Category, Severity
- B. Title
- C. Title, Category, Severity, Status
- D. Title, Status, Problem Description
- E. Title, Status
Correct Answer: C 🗳️
If you want to disable the ability to delete activities for all users, what action should you perform?
- A. Remove the users of the roles who have the "delete activities" access.
- B. Remove the "delete activities" button from all pages used by the users who have this access.
- C. Remove the "delete activities" role from all the users who have this role.
- D. Remove the "delete activities" privilege from all the roles for users who have this access.
Correct Answer: A 🗳️
Which two keyboard shortcuts can be modified?
- A. Cancel
- B. OK
- C. Save and Close
- D. Save and Continue
- E. Create Service Request
Correct Answer: B,E 🗳️
Which four actions does the REST API for Service Requests (SRs) allow?
- A. Delete SR by SR number
- B. Update SR milestone
- C. Delete SR by SR title
- D. Create SR
- E. Update SR assignee
Correct Answer: A,B,D,E 🗳️
