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EXIN ITIL 4 Foundation Sample Questions:

1. What is a cause, or potential cause, of one or more incidents?

A) A workaround
B) A configuration item
C) A problem
D) An incident

2. Which is a key consideration for the guiding principle 'keep it simple and practical'?

A) Ignore the conflicting objectives of different stakeholders
B) Start with a complex solution, then simplify
C) Try to create a solution for every exception
D) Understand how each element contributes to value creation

3. Which practice identifies changes of state related to infrastructure, services, and business processes?

A) Monitoring and event management
B) Service configuration management
C) Information security management
D) Change enablement

4. What is defined as any financially valuable component that can contribute to the delivery of a service?

A) Event
B) Product
C) Configuration item
D) IT asset

5. Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A) Service request management
B) Problem management
C) Service level management
D) Change enablement

Solutions: