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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What additional functionality does Communicate brings to Genesys Cloud?

A) Call center features such as ACD and scripting.
B) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
C) Knowledge base features, such as FAQs and Communities.
D) Directory capabilities, such as advanced search, profiles, and keyword searching.

2. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Base Settings
B) The phone model
C) The phone name
D) The Hardware ID (MAC address)

3. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to the same network segment that the Bridge server is on.
B) It should be connected to a different network segment that has access to your company intranet.
C) It should be connected to a network segment that has outbound access to the public Internet.

4. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 4
B) Genesys Cloud 1
C) Genesys Cloud 2
D) Genesys Cloud 3

5. Calling Name and Address can be overridden.

A) True
B) False

Solutions: