Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1

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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Which program is a custom application on the CMS?

A. Alarm Origination Manager
B. Avaya Visual Vectors Client
C. High Availability Admin Sync
D. Avaya Supervisor

Question 2

Which communication manager option on the communication manager gives the customer call centre capabilities?

A. Least Occupied Agent (LOA)
B. Expert Agent Selection (EAS)
C. Best Service Routing (BSR)
D. Automatic Call Distribution (ACD)

Question 3

The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A. BCMS records the call at the start of the call, and CMS records the call at the end.
B. BCMS holds data longer than CMS
C. BCMS will not collect data if the link to the CMS is down.
D. CMS records the call at the start of the call, and BCMS records the calf at the end

Question 4

Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A. E is assigned to a VDN that routes calls to an evacuation vector
B. E has a vector variable that is changed when an evacuation is required
C. E is a standard vector code for evacuation
D. E has been administered as a Feature Access Code

Question 5

Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A. There is no network connection to CLAN.
B. CM version is not matching CMS setup.
C. CMS version is not configured an the system-parameters features farm,
D. CMS version is misconfigured on the system-parameters features form.

Solutions: