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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Personalized
B) Intelligent
C) Seamless
D) Specific Report focused
E) Single Channel driven

2. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
B) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

3. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored In the Media Processing Platform.
B) It Is anchored In the G450.
C) It Is anchored In the Media Server.
D) It Is anchored in the Session Manager.

4. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The salaries of the executives In the meeting
B) The model numbers of the existing contact center equipment
C) The Avaya solutions and services Avaya could offer
D) The design diagram for discussion with customer

5. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A) Agent Maps
B) Call by Call Display
C) Bill Board collection
D) Supervisor Chart

Solutions: