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Apple Desktop Service Certification Sample Questions:

1. Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac Pro?

A) Tech Tool Deluxe
B) Apple Hardware Test
C) Apple Service Diagnostic
D) Mac Test Pro

2. You can receive an electrical shock from the AC/DC power supply board inside an iMac G5 (iSight), because it remains powered whenever the system is plugged in, whether or not the system is turned on.

A) True
B) False

3. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) What type of wireless card is installed in your iMac G5?
B) Does your ISP support wireless access to the Internet?
C) Can any other computer successfully join her network?
D) Have you upgraded to Mac OS X v10.4.8?

4. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A) The AirPort Express Base Station is too far away.
B) The AirPort Express Base Station is not compatible with the Mac mini.
C) AirPort reception is affected by the display on top of the Mac mini.
D) The Mac mini must be upgraded to Mac OS X v10.4.7 first.

5. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?

A) The eMac will need to be repaired before any data can be recovered from it.
B) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.
C) Remove the hard drive from the eMac and install it into the Power Mac G5.
D) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.

Solutions: