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Nokia SDM Certification - CARE Sample Questions:

1. A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A) Demarcation.
B) Value.
C) Customer Responsiveness.
D) Motivation.

2. How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

A) The half-year total remains stable.
B) The totals coming from NELLE and SAP / accounting system match.
C) It compares the GIC structure with the Service Order structure.
D) Forecasted and actual cost and sales are on the same GICs.

3. What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

A) SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.
B) Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).
C) 3'rd party management and support, 3'rd party support from various vendors.
D) Preventive services, launch support, On site troubleshooting, tailored technical support.

4. What is the main financial management activity performed by the Care Program Manager?

A) Overall account Profit and Loss profitability.
B) Overall services Profit and Loss responsibility.
C) Overall customer Profit and Loss responsibility.
D) Overall Care Profit and Loss responsibility.

5. What is the basic cost management requirement for a CAPM?

A) Not to take any risks.
B) Know the approval processes.
C) Not to exceed the cost base-line.
D) Know where to find the best resources.

Solutions: