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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Management System | - Performance Management Integration
|
| KPI Selection and Design | - KPI Selection Process
|
| KPI Implementation | - Data Collection
|
| KPI Fundamentals | - Understanding KPIs
|
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following are effectiveness KPIs?
A) All the answers
B) Time to process request per agent (# / time)
C) Employee engagement index (# / %)
D) Transportation capacity utilization (%)
2. Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.
A) In
B) For
C) Without
D) With
3. Which KPI measures the achievement of the following objective: "Build an environment that fosters creativity and innovation"?
A) Training hours per full-time equivalent (FTE) (#)
B) Obtaining 3 new patents by the end of the financial year
C) Employees meeting continuing professional development requirements (%)
D) Innovation ideas from staff (#)
4. Who is responsible for monitoring the achievement of KPI targets?
A) Report generator
B) KPI owner
C) Data custodian
D) Strategy/Performance Manager
5. Which of the statements below represents a stage of the Value Flow Analysis?
A) Effectiveness
B) All the answers
C) Output
D) Efficiency
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
