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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The salaries of the executives In the meeting
B) The model numbers of the existing contact center equipment
C) The Avaya solutions and services Avaya could offer
D) The design diagram for discussion with customer

2. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Call Back Automated
B) Interaction Center
C) Avaya Work Force Optimization Select
D) Proactive Outreach Manager

3. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Completion Busy Subscriber (CCBS)
B) Call Back Assist (CBA)
C) Call Back Request (CBR)
D) Call Completion No Reply (CCNR)

4. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
B) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

5. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Professional Services
B) Avaya technical staff
C) Avaya Development team
D) Avaya Support

Solutions: