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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which HP Operations Analytics tool was purpose-built to use big data analytics to deliver industry-leading speed for real time analytics?

A) Run time service model
B) Service Health Reporter
C) Vertica
D) Service Health Analyzer

2. What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

A) return on investment
B) assured IT Infrastructure uptime
C) vendor and tool consolidation
D) operational and capital expense reduction
E) reduction in event rates
F) lowering total cost of ownership

3. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.

4. Which HP BSM persona is most likely to manage subject matter experts that make up the network and application monitoring teams?

A) director of applications support
B) VP of operations
C) director of service management
D) director of distributed systems

5. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
B) Identifying the customers' pain points and their associated compelling events or manifestations.
C) Identifying competitors who are engaging with the customers.
D) Highlighting the customers' ITIL Service Management issues.

Solutions: