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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations |
| Topic 2: Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Topic 3: Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features |
| Topic 4: Troubleshooting and Support | - Common workspace issues resolution - Admin tools and diagnostic capabilities |
| Topic 5: Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
You're a Slack admin reviewing an approval request for an app to be used in your organization.
You notice that a particular app requires permission to "Send messages as @bot." Which bot scope will need to be assigned to the app to grant the requested permission?
(Select the best answer.)
A. admin.apps:write
B. admin.conversations:read
C. chathistory
D. chat:write
Question 2
As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?
A. Require end users to rate the complexity of their apps as high, medium, or low risk before submitting an app approval request.
B. Create rules based on a chain of comparisons for each app request to be checked against and then approved or restricted based on the specified criteria.
C. Identify and restrict all apps that pose the most security risks to your organization, while automatically approving users to download any apps that don't fall within the restricted list.
D. Identify commonly used apps for your organization once per year, and set those apps to be automatically approved at the org level via whitelisting.
Question 3
You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)
A. Send a company-wide email asking members to use Slack channels for collaboration.
B. Ask your Slack Champions to model the behavior, and encourage others to post in channels.
C. Create default channels, so that employees have more options in the channels they can use for collaboration.
D. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
E. Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
Question 4
You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin.
What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure?
(Select the best answer.)
A. Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.
B. Manually delete the departing Workspace Admin from your organization's IdP.
C. Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.
D. Deactivate the Workspace Admin's account in the IdP, and automatically sync deactivated members from your organization's IdP.
Question 5
You're an Org Owner for your company's Slack Enterprise Grid org. Your team wants to add standardized user attributes to members' profiles using existing Identity Provider (IdP) data.
What is the best method to enable this process?
(Select the best answer.)
A. Use the Custom Profile API to sync attributes to your analytics dashboard.
B. Use the SCIM API to sync attributes to your member profiles.
C. Create custom profile fields for members to add standard attributes to their profile.
D. Use the Analytics API to sync attributes to your analytics dashboard.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: B,D | Question 4 Answer: D | Question 5 Answer: B |
