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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?
A) Assured conformance
B) Fast development
C) Resilient operations
D) Valuable investments
2. An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?
A) Business cases no longer need to be approved
B) Environments can be created rapidly and consistently
C) Customer satisfaction surveys become unnecessary
D) Warranty requirements are eliminated
3. Which concept would MOST help to ensure that information needed to identify problems is available?
A) Safety culture
B) Agile
C) Design thinking
D) Valuable investments
4. An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
Which activity would MOST contribute to achieving this?
A) DevSecOps
B) Continuous integration / continuous deployment (CI/CD)
C) A/B testing
D) Chaos engineering
5. A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live 'point of sale' service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?
A) Service validation and testing
B) Deployment management
C) Service design
D) Relationship management
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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