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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP Instant Ink and subscription services - HP sales and support resources - HP Planet Partners recycling program |
| HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - HP specialty media and paper - Original HP ink and toner cartridges - Comparison with non-HP supplies |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits - Identifying customer needs and pain points |
| Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Protecting printer hardware and warranty - Reducing downtime and service calls |
HP Selling HP Supplies 2020 Sample Questions:
A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
- A. ink colors that fade over time
- B. wasted ink and printer downtime
- C. Inability to refill non-HP cartridges
- D. compatibility Issues with standard papers
Correct Answer: B 🗳️
How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
- A. HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
- B. HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
- C. HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
- D. HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
Correct Answer: A,D 🗳️
A potential customer Is a new startup working to establish its reputation for quality. The company needs to make a good impression with the introductory documents it sends to its mailing list. Why should this customer use Original HP supplies?
- A. The company can execute high-volume, complex printing jobs with Original HP supplies faster than If they use non-HP supplies.
- B. Original HP supplies can help the company lower their carbon footprint, helping to establish the company's sustainable image.
- C. HP world-class manufacturing partners carefully manage internal supply chains and follow industry best practices on security.
- D. The company can get professional-quality precision output from their HP printers from the first page to last.
Correct Answer: B 🗳️
A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)
- A. Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
- B. Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes. - C. Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
- D. Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
- E. Original HP ink is formulated with centuries of combined experience from scientists and engineers.
Correct Answer: A,B 🗳️
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