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HP HP2-E57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales & Positioning | 20% | - Present service value to stakeholders - Address customer pain points - Differentiate from standard warranty |
| Topic 2: Business Alignment & Value Proposition | 25% | - ROI and TCO of Always On Support - Translate business needs to IT support requirements - Business outcomes and risk reduction |
| Topic 3: Service Design & Delivery | 25% | - Escalation and resolution processes - Customizing support to business workloads - Service level agreements and commitments |
| Topic 4: HP Always On Support Services Overview | 30% | - Support for infrastructure, applications and operations - Proactive vs reactive support features - Service tiers and coverage models |
