Salesforce FS-Con-101 test insides dumps : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers

A) Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
B) Create the work skills using Setup. Manually as Resources.
C) Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
D) Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

2. When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?

A) Add work order milestones after the case milestones to the entitlement process.
B) Create a separate entitlement process associated to the work order object.
C) Ensure the work order entitlement is related to the same process as the case entitlement.
D) Make sure the case entitlement record is being shared with the service resource.

3. Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

A) Creak the products as serialized inventory and the installation kits as unsterilizedinventory.
B) Create the products and the installation kits as a singleserialized product.
C) Create the products and the installation kits as unsterilized inventory.
D) Create the products and the installation kits as serialized inventory.

4. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) When Service Resources are available for work
B) The Time Slots for Appointment Booking
C) The Due Date of the Service Appointment
D) The Maintenance Plan for the Account

5. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A) Drag and drop the Service Appointments to other available Resources and run Optimization.
B) Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C) Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
D) Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

Solutions: