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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 2: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 3: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 4: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 5: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 6: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 7: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 8: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 9: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
A) Autoscheduling
B) Smartforms and feedback (checklists)
C) Customer self service
2. RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.
A) Enhanced employee engagement
B) Improved marketing analytics
C) Predictability in implementation
D) Access to necessary information with ease
E) Transparency throughout the implementation journey
3. Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
A) Appointment Booking API
B) Query API
C) Data API
D) Mobile API
E) Service API
4. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
A) Customer support representatives
B) SAP Expert Team
C) SAP Community Members
D) Marketing specialists
5. What are the key components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Standardized Framework
B) Integrated Toolchain
C) New Customer Acquisition System
D) Business Marketing Strategy
E) Expert Guidance
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D,E | Question # 3 Answer: A,B,C,E | Question # 4 Answer: B | Question # 5 Answer: A,B,E |
