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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Prompt Engineering | 20% | - Grounding techniques
|
| Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
| Governance & Observability | 10% | - AI governance
|
| AI Agents | 35% | - Agent setup and orchestration
|
Salesforce Certified Agentforce Specialist Sample Questions:
An Agentforce Specialist is building a Flex prompt template. Which best practice should the Agentforce Specialist follow when creating the Flex prompt template?
- A. Ground the large language model (LLM) with a retriever and create a custom field to store the LLM-generated Response.
- B. Provide the large language model (LLM) with contextual information and give it a role such as a sales or support rep.
- C. Ground the large language model (LLM) with account data and create a custom field account summary to store the LLM-generated response.
Correct Answer: B 🗳️
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What is a key benefit of the Agent-to-Agent (A2A) protocol?
- A. Allows auto-onboard third-party agents without additional contracts, trust scores, or shared identity controls
- B. Provides a standardized framework for cross-vendor agent discovery and communication
- C. Provides a standardized runtime engine for internal agent discovery and communication
Correct Answer: B 🗳️
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Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information. In refining its prompt design strategy, which key practices should UC prioritize?
- A. Create concise, clear, and consistent prompt templates with effective grounding, contextual role- playing, clear instructions, and iterative feedback.
- B. Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.
- C. Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.
Correct Answer: A 🗳️
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When is the Agent-to-Agent (A2A4) protocol an appropriate communication choice?
- A. When agents need to invoke third-party API
- B. When agents need to access tools
- C. When agents need to collaborate
Correct Answer: C 🗳️
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Universal Containers (UC) has a library of custom-built personalized investment portfolio APIs, and is planning to extend it to agents. Which method should UC's agent choose to dynamically use the best API service?
- A. Agent-to-Agent (A2A) protocol support
- B. Model Context Protocol (MCP) server support
- C. MuleSoft connector for custom hosted processes
Correct Answer: B 🗳️
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