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Cisco 640-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure Voice Messaging and Presence | 20% | - Voicemail and unified messaging features - Presence service configuration - Cisco Unity Connection setup and management |
| Maintain Cisco Unified Communications Systems | 20% | - System monitoring and reporting - Moves, adds, changes, and deletions - Troubleshooting common issues |
| Provide End User Support | 15% | - Phone feature operation and support - Basic user problem resolution - Call coverage and forwarding rules |
| Describe Characteristics of Cisco Unified Communications Solutions | 20% | - QoS and network requirements for VoIP - Architecture and components of UC systems - Signaling and media protocols (SIP, H.323, SCCP) |
| Provision End Users and Associated Devices | 25% | - User creation and management in CUCM - Dial plan and endpoint administration - IP phone configuration and registration |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
1. How many servers can be supported in a Cisco Unified Presence Server cluster environment?
A) 10
B) 8
C) 2
D) 4
E) 6
2. How fast can Cisco Unified Communications Manager generate CDR and CMR files?
A) one CDR file and one CMR file every second for up to 1 minute
B) ten CDR files and ten CMR files every day for up to 1 week
C) ten CDR files and ten CMR files every hour for up to 1 day
D) one CDR file and one CMR file every minute for up to 1 hour
3. When deploying Cisco Unified Presence, which service is a basic service that can be considered as optional?
A) Cisco Unified Protocol Extensible Messaging Presence and Protocol Agent
B) Cisco Unified Presence Engine
C) Cisco Unified Presence Session Initiation Protocol Proxy
D) Cisco Unified Presence Sync Agent
4. What is the quickest way to test the Cisco Unified Communications Manager configuration part of MWI to see if MWI On and MWI Off is working?
A) Dial into Cisco Unity Connection from an IP phone. Enter the MWI On numbers, then enter the MWI Off numbers.
B) In Unity Connection, issue the MWI Flash command to turn all MWI lights on, then off.
C) MWI cannot be tested directly from the Cisco Unified Communications Manager or an IP phone.
D) If MWI numbers are dialable from an IP phone, dial the MWI On number. If the light comes on, then dial the MWI Off number to see if the light goes off.
E) Call a voice-mail user and ask them if their MWI light is on, and then disconnect the call. Call the user back and ask if the MWI light is off.
5. Which Cisco Unity Connection report provides a summary view of the current size, last error condition, and status of the mailbox store?
A) Users
B) System Configuration
C) Message Traffic
D) Mailbox Store
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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