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Avaya 46150T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya IP Office Solutions | - IP Office features and configuration
|
| Solution Design and Customer Requirements | - Customer needs analysis
|
| Unified Communications & Collaboration | - Voice, video, and messaging integration
|
| Contact Center Solutions for Midmarket | - Avaya Contact Center Select (ACCS)
|
| Avaya Midmarket / Midsized Solutions Overview | - Solution architecture for midsized enterprises
|
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
- A. Coach and Learn
- B. Quality Management
- C. Analyze module
- D. Contact Recording
- E. Live Monitor
Correct Answer: B 🗳️
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
- A. Workforce Management
- B. Standard Edition
- C. Quality Management Edition
- D. Desktop Trigger
- E. Recorder Edition
Correct Answer: A 🗳️
Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?
- A. Mobility
- B. Savings
- C. Multi-channel
- D. Call Handling
- E. Productivity
Correct Answer: E 🗳️
A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya Aura
- B. Avaya Web RTC soft clients
- C. Avaya J139 desk phones
- D. Avaya IX Conference Phones
- E. Avaya IP Office TM
Correct Answer: C,D 🗳️
