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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - System Setup
|
| General System Management | - User and Role Management
|
| Database and Services | - Database Architecture
|
| Integration and Connectivity | - Third Party Integration
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?
- A. ACCCM does not support co-resident install.
- B. Database redundancy is required and the customer is using an SQL cluster in their environment.
- C. The customer hastoomany servers and wantsto reduce hardware storage inventory.
- D. The remote serveris on a slower speed network.
Correct Answer: B 🗳️
Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?
- A. Site, Virtual Site,Virtual Group
- B. Site, Location, Department, Team
- C. Site, Department,Team
- D. Site, Department, Team, Virtual Site, Virtual Group
Correct Answer: C 🗳️
A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?
- A. Microsoft MVC
- B. .NETFramework4.0
- C. Microsoft Silverlight3.0
- D. SQLServer2008 R2Express
Correct Answer: D 🗳️
You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?
- A. The ACCCM contains the AES client functionality.
- B. The AFS clientis not compatible with ACCCM.
- C. It is required unless the AES server is co-resident on the ACCCM server.
- D. An AES Client is required on the ACCCM server.
Correct Answer: D 🗳️
You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?
- A. Run Windows Dcdiag.exe tool.
- B. Use the Ping command to test connectivity.
- C. Use the ODBC connector on Windows to verify communication.
- D. Run Windows netdiagtest.
Correct Answer: C 🗳️
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