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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Advanced	35%	- Advanced Configuration 1. Search and relevance tuning 2. Taxonomy and metadata management 3. Synonyms and concepts - Integration and Customization 1. Integration with B2C Service 2. Custom fields and attributes 3. Web services and APIs
Topic 2: Common B2C Service Features	15%	- General Platform Functionality 1. Security and administration basics 2. Queues and routing 3. Interface and navigation
Topic 3: Reports and Analytics	15%	- Knowledge Reports 1. Usage and search analytics 2. Content performance metrics 3. Queue and activity reports
Topic 4: B2C Service Knowledge Foundation	35%	- Knowledge Base Configuration 1. Content types and categories 2. Setup and administration 3. Access control and permissions - Content Authoring and Management 1. Version control and archiving 2. Create and edit answers 3. Review and publishing workflow

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Question 1

Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. FetchContact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A".
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet allthe requirements?

A. String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
B. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
C. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
D. String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like 'A%' ORDER BY Contact.First;

Question 2

Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

A. If a new transaction is in the batch request after the failed transaction, the transaction will not run.
B. In a batch request, the server will allow up to 100 transactions.
C. If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
D. The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
E. A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.

Question 3

What two factors are responsible for ranking of an answer? (Choose two.)

A. number of searches for that answer article
B. display position
C. solved count based on customer activity
D. number of answers linked to that answer

Question 4

In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A. tasks that are assigned
B. tasks for specific users
C. open tasks only
D. tasks that are unassigned
E. tasks related tospecific content types only

Question 5

You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A. There is no display position defined for the answer article.
B. The answer is not assigned to any product/category that is visible to a customer.
C. There is no answer content added to the answer article.
D. The answer status is not set to public or custom status of status type "public".
E. The answer article is not assigned to any staff member/staff agent.
F. There is no search term added in the answer keyword list.

Solutions:

Question 1
Answer: B

Question 2
Answer: C,E

Question 3
Answer: A,B

Question 4
Answer: B,C,D

Question 5
Answer: B,D