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Salesforce Communications Cloud Accredited Professional Sample Questions:
1. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?
A) The product/service sold is high volume, one time billing event, such as a pay per view
B) The product services sold will have child features added in the future
C) The product Service sold has a recurring charge
D) The Product sold is a device accessory such as phone case
E) The product services sold can undergo future attribute changes
2. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
A) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
C) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
D) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
E) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
3. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?
A) Migrating millions of records may reduce query performance due to large data volumes
B) Migrating Assets instead of orders would provide more business Value.
C) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D) Migrating millions of records will cause Order Management to fail during processing due to large volume
E) This would require migrating all products sold within last 5 years, including those that are no longer sold.
4. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
A) By automatically queuing the fulfillment request to retry according to predefined retry policy.
B) By automatically queuing the fulfillment request to retry according to fallout analysis report.
C) By automatically balancing order processing tasks across multiple orchestration items
D) By automatically balancing order processing tasks across multiple orchestration queues
5. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?
A) Context Rules
B) Advance Rules
C) Attribute Rules
D) Compatibility Rules
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: B,C,E | Question # 3 Answer: D,E | Question # 4 Answer: A | Question # 5 Answer: B |
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